Refund Policy
At Marketsprint Media, we want every client to feel confident in the work we do together. Because our services involve time, planning, and creative effort rather than physical products, our refund policy is structured differently than a typical retail return policy. This page explains how refunds, cancellations, and project changes are handled.
The Nature of Our Services
Public relations, marketing, and graphic design work require research, planning, and hands-on effort from the moment a project begins, often before any visible deliverable is produced. Because of this, our refund policy is based on the stage of work completed rather than a fixed return window.
Deposits and Upfront Payments
Most projects begin with a deposit or upfront payment, which secures your spot on our schedule and allows us to begin planning and research. This deposit is non-refundable once work has started, since it covers time and resources already committed to your project.
Cancellations Before Work Begins
If you need to cancel a project before any work has started, please contact us as soon as possible. Cancellations made within three business days of your deposit payment are eligible for a full refund. After that window, deposits are refunded at fifty percent, since planning and scheduling work typically begins shortly after a deposit is received.
Cancellations After Work Has Begun
Once work is underway, whether that means research, strategy development, design drafts, or outreach on your behalf, payments made for that stage of the project are non-refundable. This reflects the time and resources already invested in your project. Any remaining, unstarted portions of the project may be eligible for a partial refund, assessed on a case-by-case basis.
Revisions and Client Feedback
We build revision rounds into our process so you have the opportunity to guide the direction of your project. Refunds are not issued on the basis of subjective creative preferences alone, since design and messaging involve a degree of interpretation. If you are unsatisfied with a deliverable, we ask that you first work with us through the included revision process before requesting a refund. Each project includes two rounds of revisions, with additional rounds available at an added cost if needed.
Ongoing or Retainer Services
For services billed on a monthly or retainer basis, such as social media management or ongoing PR support, payments cover the work performed during that billing period and are non-refundable once the period has begun. You may cancel future billing periods at any time by providing thirty days' written notice before your next billing date.
Non-Refundable Circumstances
Refunds will not be issued in situations that include, but are not limited to:
- Change of mind after a project or deliverable has been completed
- Delays caused by a client's failure to provide necessary information, materials, or approvals
- Dissatisfaction with external outcomes we do not control, such as media coverage decisions made by journalists or outlets
- Services already delivered and approved by the client
How to Request a Refund
If you believe you are eligible for a refund under the terms above, please contact us directly with your project details and the reason for your request. We will review each request individually and respond within a reasonable timeframe.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or business practices. Any updates will be posted on this page with a revised effective date. The policy in effect at the time your project begins will apply to that project.
Contact Us
If you have questions about this Refund Policy or a specific project, please contact us at:
Marketsprint Media
Tollfree : 1-844-744-6004
Email : support@marketsprintmedia.com
Address : 3510 STATE ROAD 46 E, Nashville, IN, 47448, USA